From : Blog Entry>>Ragav’s Blog Entry
The current state of customer service The COVID-19 pandemic has a sudden and significant impact on customer service leaders, where the level of customer emotion and anxiety in service calls has increased dramatically. The Coronavirus outbreak has severely impacted customer support operations worldwide, with most of the call center teams working remotely. Contact centers + Remote access – A new way of working The growing concern over COVID-19 has led to large and small organizations [More]