Collaboration data is essential for many businesses in the digital age. However, determining how long to keep records on communication tools like Slack and Teams has become a challenge due to legal cases. Companies must balance regulatory requirements, business needs, and records hygiene when managing collaboration data. To help with information governance, many organizations are turning to technology. This article (which is part two of a four-part blog series) investigates the challenges faced by companies when using chat applications and how technology can assist with managing collaboration data.