From : Blog Entry>>Ragav’s Blog Entry
Conversational AI is a set of technologies that automates communication and offers human-like interactions. It is often referred to as chatbots and intelligent virtual assistants (IVA), which feature a human interface system. These AI-enabled chatbots and IVA are the most relevant approach for addressing customer needs and improving contact center management. Chatbots and virtual assistants are augmenting and automating the customer service process by utilizing the existing resources [More]
