Jim Calloway

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Recently Attorney at Work published my feature Client Portals: A Must-Have Service for Today’s Law Firms. After I covered this subject at virtual ABA TECHSHOW 2021, they reached out to me to write this feature. If you have not yet read it, I strongly encourage you to do so today. The benefits of providing client portals are numerous and I covered many of them in the post. I assume that many of my blog readers have read it as I frequently encourage lawyers to subscribe to AttorneyAtWork. In fact, subscribing to AttorneyAtWork is included in my list of…
During the previous year, many people got more Amazon deliveries than ever before. But on June 8 Amazon stealthily delivered something to you that you should reject. If you use Alexa, Echo or other Amazon devices, Amazon just enrolled you in a bandwidth-sharing service called Amazon Sidewalk. While it theoretically could have some benefits to a few, the potential risk is simply not worth it— in my opinion. Simply put, Amazon will share your bandwidth with your neighbor’s devices when it deems it appropriate. So, Amazon will tout white papers saying Sidewalk is secure and tug at your heartstrings about…
Our latest Digital Edge Podcast is 10 Features of Microsoft 365 That Lawyers Love featuring Ben Schorr, senior technical writer at Microsoft. Ben has been involved with technology for lawyers for years, having previously served on ABA TECHSHOW planning board.  While everyone loves a good Top Ten list, this podcast is really special in that Ben provides a ton of information in a relatively short amount of time. Both Sharon Nelson and I found ourselves taking a few notes during the podcast, including each of us noting that we should have those who work with us listen to this podcast.…
One of the creepiest things about modern technology is shopping for something with your phone and then ads for that product will be displayed on websites you visit and other apps you use for many days following. iPhone users now have a new tool to avoid this type of tracking and many will want to download and install the iOS 14.5 update now, instead of waiting for the automatic update. See iPhone apps are tracking you. Here’s how to stop them in iOS 14.5 from C|Net for more details. Early statistics indicate 95% of users are opting out from being…
Online reviews are growing in importance where legal sector marketing is concerned. In January 2021, I published Responding to a Negative Online Review after an ABA Formal Ethics Opinion on the subject was released. This is a challenging area for lawyers to understand. So if you missed my comments before, here is another opportunity. Today I direct your attention to what I would consider a free advanced course on Google Reviews  posted on YouTube. My counterpart at The State Bar of Wisconsin, Christopher Shattuck, asked me to participate in a virtual program on lawyer networking and marketing. While attending…
Author’s Note: We have, unsurprisingly, heard from more lawyers than usual the previous year about closing a law practice. This post originally appeared as my Law PracticeTips column in the May, 2021 Oklahoma Bar Journal. It will be hosted on our new Closing Your Law Practice page on the OBA Management Assistance Program website, which also includes several related resources, including tips on closing your IOLTA trust account, closing a client’s access to the client portal  and a link to the OBA publication Planning Ahead Guide: Attorney Transition Planning in The Event of Death or Incapacity.. A lawyer’s final duty…
Mary E. Vandenack We enjoyed hosting Mary E. Vandenack,, Founder and Managing Member of Vandenack Weaver LLC, Omaha, Nebraska on the Digital Edge podcast. Her topic was Managing Your Law Firm Through Change. That is something all law firms have dealt with the past year.. But Mary has managed some amazing transitions with her law firm that began far before the pandemic, She has great lessons in bringing an entrepreneurial vision to law firm management and taking advantages of opportunities as they present themselves. Lawyers in smaller law firms that want to grow their practices will be well-served to…
Communication is something we all do every day. Some days we do it better than others. We have all had the experience of making some statement we immediately wish we could take back. Most of us would admit we could invest some time improving our communication skills. Managing your professional communications with clients is a critical skill and business process for lawyers today. We have all heard the truism that the greatest single source of complaints against lawyers is failing to communicate. This used to largely mean failing to return phone calls. But now, as readers are aware, there are…
Would you invest just a few minutes doing something that will save you minutes each workday afterwards? Outlook users can quickly and easily automate several email actions to run sequentially using Quick Steps.. Open an email in Outlook and you see the Quick Steps in the Ribbon at the top. You can use the arrow in the lower right-hand corner to expand the view. There is a Create New command to build new Quick Steps. Here is an example of how this works. There are two other people in my Department, Nickie Day and Julie Bays. I email both frequently.…
So, if your firm wants a better tool for interoffice communication than email should you use Slack or Teams? That was the framework for a presentation “Collaborating: What is the Best Tool?” at ABA TECHSHOW 2021. However, the TECHSHOW planning board asked John E. Grant, the founder of Agile Attorney Consulting and Kenton Brice, Director of Technology Innovation, University of Oklahoma College of Law to do this presentation. These two might have a bit of a reputation for being overachievers. So, they “over-engineered” their paper for the session, in their words. And that benefits you as much…
Many media outlets covered the plight of Stefan Thomas, the man who, as of January 2021, had $250 million worth of bitcoin trapped in his Bitcoin wallet. He secured the keys to the wallet on an IronKey flash drive. I recall in one 60 tips presentation years ago noting the Mission Impossible feature of the IronKey that provides extra security by terminally encrypting the contents of the drive after 10 incorrect password entry attempts. Yes, the data does self-destruct. Mr. Thomas lost the paper with his password written on it and, after a few wrong guesses, now has two password…
Lawyers are trained to consider the negative implications of anything new. When the idea of chatbots on law firm websites first surfaced, many were concerned about the potential for malpractice liability based on poor advice from a chatbot. But giving legal advice is not something your law firm would ever want a chatbot to do. Where a chatbot can excel is assisting visitors with quickly navigating your website, routine questions or directions on how to schedule an appointment, e.g. “You mentioned bankruptcy. Our law firm’s bankruptcy resource page is xyzxyz.com. Would you like to schedule an in-office or virtual appointment…
Attorney@Work posted Takeaways and Tips From ABA TECHSHOW 2021 today. I was happy to contribute, along with several legal technologists and practice management advisors. If you know me, you know I love ABA TECHSHOW. The takeaways on this featuree are wide-ranging and cover a diverse set of issues. I hope it will inspire you to attend the next ABA TECHSHOW, which will be held March 2-5, 2022. Most who take the time to read this post will find something they can put to use right now and also some items for future planning.…
As most of you know, beginning with the March lock down I started posting daily tips and did that for all of 2020. The most popular tip of the year was a fairly basic tip about reformatting Word documents and it pointed out how many Word users don’t know what all of those choices and buttons they see every day actually do. So I am sharing this one once again. Feel free to share the link below with someone you know who might need to know this. Removing Formatting from Word Documents (April 17, 2020)
Most lawyers now appreciate that an online presence and online marketing efforts are important for client development for most law practices. Your marketing efforts typically cost both time and money. Our latest Digital Edge podcast is How to Win Clients Online for Free! Our guest is Gyi Tsakalakiss, a former lawyer and the founder of AttorneySync, an online legal marketing agency that helps lawyers be where their clients are looking.            Gyi Tsakalakis Gyi stresses that some of the best ways to gain clients won’t cost you anything but time. Personally I am always surprised at how many small  law…