How satisfied are customers of legal AI companies? That question was put to attendees at the Strategic Knowledge & Innovation Legal Leaders Summit, or SKILLS, and the results are now in.
The SKILLS Summit, held March 27, 2025, in New York, brought together knowledge and innovation leaders from the largest law firms. In conjunction with the summit, organizers asked participants to rate how likely they were to recommend specific legal AI vendors to a friend or colleague.
Specifically, they were asked to consider nine factors, based on their experience with each vendor:
- 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Performance and effectiveness.
- 𝗩𝗮𝗹𝘂𝗲 𝗳𝗼𝗿 𝗠𝗼𝗻𝗲𝘆: Cost vs. Value, fair price, how widely used.
- 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: Confidence in the safety and protection of personal data.
- 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Ease of use, intuitive interface.
- 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Responsive and effective customer service.
- 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Seamless integration with other systems.
- 𝗥𝗼𝗮𝗱𝗺𝗮𝗽: How much do you believe in the company’s vision.
- 𝗝𝗼𝘆: Your experience interacting with the people at the company.
- 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Company’s values, ethics, and approach.
Based on this, the survey identified 15 legal AI companies as the ones participants would be most likely to recommend:
1. DeepJudge
2. Centari
3. Syntheia
4. Lega
5. SimplyAgree
6. Avvoka
7. vLex
8. DraftWise
– Vable
10. Legora
11. Jigsaw
– Relativity
– Josef
14. Definely
15. StructureFlow
“The Most Recommended Legal AI Vendor report is a tool that we hope will help bring the community — law firms and vendors — to work together in the AI journey,” Oz Benamram, the founder of SKILLS, told me.
“We have recently started creating opportunities for legal AI companies to educate the market through the SKILLS Seminars, and we hope to help vendors by establishing a clear voice for the needs of law firms.”