As a former lawyer, a legal technology CEO, and a paying client of five major law firms, I see how legal services are built, sold, and experienced.
Recently, my wife and I sent three firms an RFP for personal legal work. One firm responded with a partner’s name, an associate’s name, an hourly rate, and a LinkedIn profile. That was
Continue Reading I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.