Customer Review Site Kept Bad Review Based on Green Light From AI Tool, Car Auctioneer Says By Law.com's Legal Tech News March 7, 2025 Email this postTweet this postLike this postShare this post on LinkedIn In its complaint, Mecum Auctions said the Trustpilot platform relied on an “AI-powered defamation tool to determine that a customer review wasn’t defamatory. The review, plaintiff said, “described a ficitional event.”