Virtually overnight, COVID-19 changed the landscape for law firms and how they serve clients. While some firms were caught unprepared – struggling to adapt to a remote work environment and lacking the technologies and procedures to ensure seamless client service and team performance – other firms made the pivot quickly. What gave these successful firms the edge?

In this special episode, which was recorded as a live video webinar on May 7, 2020, we speak with the heads of innovation at four major U.S. law firms about how they responded to the pandemic and its impact on their firms. The panelists are:

Joining as co-moderator for the discussion was Josh Becker, head of Legal Analytics at LexisNexis.

Special thanks to Valerie Chan, founder and principal of Plat4orm PR, for helping to organize the panel.


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